Job Overview:

We are seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive guest experience.

Responsibilities:

- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel facilities and services
- Process reservations, cancellations, and payment transactions
- Address guest concerns and resolve issues promptly
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Skills:

- Proficiency in phone systems and office equipment
- Strong background in guest services and customer service
- Knowledge of hotel operations and hospitality industry
- Multilingual abilities are a plus
- Familiarity with night audit procedures is advantageous
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Prior experience in front desk or hospitality management

If you are passionate about delivering exceptional service to guests, possess the required skills, and thrive in a dynamic hospitality setting, we invite you to apply for the Guest Service Agent position with us.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Memphis, TN 38114: Relocate before starting work (Required)

Work Location: In person